Privacy Policy

Overview

Furniture Assist, Inc. (“Furniture Assist,” “we,” “us,” or “our”) is a 501(c)(3) nonprofit organization based in Springfield, New Jersey. We are committed to protecting the privacy of our donors, volunteers, agency partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our organization.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.

Information We Collect

We may collect the following types of information:

• Personal Information — name, email address, mailing address, and phone number when voluntarily provided through donation forms, contact forms, or volunteer sign-ups
• Donation Information — records of financial or in-kind donations made to our organization
• Usage Data — pages visited, time spent on the site, browser type, and referring URLs collected automatically through standard web analytics
• Communications — messages you send us via email or contact forms

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or payment card details directly through our website.

How We Use Your Information

We use the information we collect to:

• Process and acknowledge donations and send tax receipts
• Communicate with donors, volunteers, and agency partners
• Coordinate donation drop-offs and volunteer activities
• Send organizational updates, newsletters, or event information (with your consent)
• Improve our website and services
• Comply with legal and regulatory obligations

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Share Your Information

We do not sell or share your personal information with third parties except in the following limited circumstances:

• Service Providers — trusted third-party vendors who assist us in operating our website or conducting our activities (such as our donor management platform), under strict confidentiality agreements
• Legal Requirements — when required by law, court order, or governmental authority
• Protection of Rights — when necessary to protect the rights, property, or safety of Furniture Assist, our volunteers, or the public

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device. You may disable cookies through your browser settings, though some features of the site may not function properly as a result.

We do not use cookies to track your activity across third-party websites or serve targeted advertising.

Third-Party Links

Our website may contain links to third-party websites, including our agency partners and service providers. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Donor records are retained in accordance with nonprofit accounting and IRS requirements.

Security

We take reasonable administrative, technical, and physical precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of receiving non-essential communications from us at any time

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.