- A volunteer will direct trucks where to park in our lot.
- Trucks or trailers longer than 20 feet may have to park on the street.
- Clients that do not speak English must bring someone to translate.
- Client will identify themsleves to the check-in personwho will be in the back parking lot.
- Check-in person will verify that the client has an appointment on this day and time.
- If the client does not have their vehicle here yet, they can not enter until their vehicle arrives.
- Client can only bring one other inside, all others in their party must wait outside.
- Our volunteer at the back door will record items taken so that your agency will know if you need additional help.
- Clients will be responsible for bringing any ropes or tarps needed.
- Clients will be restricted in the number of certain items (Couches, Beds, Dressers) that they can take so that we have enough for all clients that day.
- What we have in any given week is a function of what was donated that week. High demand items such as beds are always in short supply.
- Clients that do not show and have not called to cancel WILL NOT BE GIVEN A NEW APPOINTMENT.
- Our goal is to help the maximum number of clients possible while following appropriate safety precautions.
- We reserve the right to deny service to clients if any of their party do not follow the guidelines.
- NO SMOKING OR EATING/DRINKING on the property at any time!!!!!
- Young children should not be brought. If they are, the client may be denied access since we are moving a lot of furniture and it is not safe for young children.
- All items must be removed. We can not store furniture for later pickup.
- Volunteers will resolve all conflicts and their decision is final.
- If a client finds that they cannot make the appointment, they must call 973-868-6007 and leave a message BEFORE their scheduled arrival time.
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